FAQ

How long does shipping take?

Every HerTee item is printed to order just for you. Orders are produced and shipped within 2–4 business days, and standard delivery typically takes about 3–7 business days after that. We ship via UPS Mail Innovations, with USPS handling final delivery, and you’ll get a tracking number by email as soon as your order ships.

Shipping is free on orders over $40. Below that, it’s a flat $7.95 in the contiguous US ($13.99 for Alaska, Hawaii, and Puerto Rico).

We don’t offer expedited shipping — because each piece is made to order, we can’t speed up production, and our printer ships every order the same reliable way. If you’re ordering for a specific date, we recommend ordering at least two weeks ahead.

What is your return policy?

We accept returns within 15 days of delivery on unworn, unused items with tags in their original packaging. To start a return, email us at herteecompany@gmail.com with your receipt or proof of purchase, and we’ll send you a return label and instructions. Please don’t send items back without contacting us first — we can’t accept those.

How do your sizes run?

Each product page lists its fit in the description. Most styles run true to size; our Women’s 1LOVE tee runs small, and we recommend sizing up on that one. When in doubt between two sizes, the larger one is usually the comfier pick in fleece.

Do you offer discounts?

Yes. Join our email list and you’ll get 10% off your first order, and orders of $40 or more can use code BUNDLE15 for 15% off — which stacks nicely with the free shipping that starts at $40.

Can I change or cancel my order?

Email us at herteecompany@gmail.com as soon as you can. If your order hasn’t been processed yet, we’ll do our best to fix it.

My item arrived damaged or wrong. What now?

Inspect your order when it arrives and contact us right away at herteecompany@gmail.com if anything is defective, damaged, or not what you ordered. For lost or damaged packages, reach out within 7 days of the expected delivery date and we’ll work with the carrier to make it right.